Client Services Representative

This position establishes, services, monitors, and maintains client investment accounts and provides management with updates and reports, as needed, on the status of client investment activities.

Responsibilities

  • Processes trade requests in accordance with cutoff times
  • Files trade information on a daily basis
  • Prepares brokerage account paperwork for opening new accounts, terminated accounts, and/or account transfers
  • Initiates client correspondence
  • Processes downloads, pricing, and reconciliation of custodial interfaces; advises Operations Manager of any discrepancies
  • Enters notes in CRM database daily, based on client interaction
  • Opens new accounts in database
  • Anticipates client’s needs and develops trust by providing excellent service
  • Prepares revised schedules for accounts added to and removed from database (Schedule A)
  • Maintains IRA contribution database
  • Assists in processing annual IRA required minimum distributions (RMD’s)
  • Services and maintains client accounts (address changes, journals, wires)
  • Enters and maintains cost basis
  • Prepares client reports for client meetings
  • Attends continuing education including Schwab seminars

Qualifications

  • Working knowledge of a variety of investment tools
  • Excellent interpersonal, organizational, and communication skills
  • Ability to work independently and establish priorities
  • Ability to work on multiple tasks/projects at the same time
  • Excellent understanding of and experience in using a variety of computer software applications such as MSWord, Excel, CRM
  • Ability to project a professional image of her/him self and the Firm to clients by the way in which he/she conducts himself and the quality of the work produced
  • Excellent research and problem solving abilities
  • Excellent follow through and communication to team members regarding status of open items

Experience

  • A four year degree in business administration, finance, economics or a related field plus a minimum of two years experience in a similar position (in a financial planning firm or in investment banking)
  • Paraplanner designation preferred, but not required
  • Black Diamond experience preferred, but not required

Job Application







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