When Two-Factor Authentication is successfully set up, you will be prompted for a verification code after logging on to the Virtual Vault.
If you don’t receive a code after a minute or two, please click the “Didn’t receive a code?” link for assistance.
OPTIONAL: “I TRUST THIS COMPUTER”
The verification screen gives you the option to trust the computer you are currently using. This will reduce the number of times you are prompted for a verification code when logging on.
A FEW NOTES ABOUT THE “TRUST THIS COMPUTER” FEATURE:
- For your security, do not trust devices that are public or shared.
- For the “trust this computer” feature to work, your browser must allow cookies for the Virtual Vault operator’s domain (*.sharefile.com).
- Clearing cookies will erase the trust preference for your device.
- The “trust this computer” option is specific to the internet browser you are using. If you switch browsers after clicking “trust this computer” you will be prompted for a verification code on the new browser.